INSURANCE COMMISSION OF WA

Insurance Commission Publications

Type File Size Document
PDF 1.2mb A Great Place to Work
This brochure outlines the benefits of working at the Insurance Commission of Western Australia.
PDF 94kb Customer Service Commitment
This brochure lists our customer groups and the standard of service that we aim to deliver.

It is mailed to all motor vehicle personal injury claimants and customers, together with the 'Motor Vehicle Third Party (Personal Injury) Insurance in Western Australia' brochure, when they request a Crash Report form and/or Notice of Intention to Claim form.

PDF 2.28mb

Disability Access and Inclusion Plan - PDF Disability Access and Inclusion Plan - DOC

This plan demonstrates our commitment to embracing the spirit and principles of, and meeting the objectives of the Disability Services Act 1993 (as amended in 2004).

Disability Access and Inclusion Implementation Plan 2008 - 2009 - DOC
This Disability Access and Inclusion Implementation Plan details how we aim to improve access to our services, facilities and events.

PDF 238kb How to Make a Complaint
This brochure provides information on the definition of a complaint and how to make a complaint to the Insurance Commission.
PDF 310kb Information Statement and Privacy Guidelines
The Information Statement outlines the functions and structure of the Insurance Commission, the types of documents held, the availability of such documents to the public and the appropriate avenues for requesting access to such documents.

Privacy Guidelines outline how the Insurance Commission safeguards personal information about individuals who conduct business with the Insurance Commission.

PDF 928kb Reconciliation Action Plan (RAP)
The Reconciliation Action Plan (RAP) is a tool to help us build positive relationships between Indigenous and non-Indigenous people.
PDF 85kb Statement of Corporate Intent - PDF
The Statement of Corporate Intent (SCI) has a one-year timeframe and describes how the Insurance Commission of Western Australia intends to achieve its objectives and priorities in the 2007 financial year.
PDF 112kb Sustainability Plan - PDF
The Insurance Commission's Sustainability Statement and Action Plan provides a statement of current aims, actions and plans in relation to specific activities relating to sustainability in the following areas:
  • Energy Use - Electricity; Water
  • Vehicle Fuel
  • Recycling
  • Imaging
  • Purchasing
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