How to Claim

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If you are injured in a crash, you may be able to make an injury insurance claim.

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Step 1 – Complete an Online Crash Report

Your claim must relate to a crash reported via the Online Crash Reporting Facility.

You will need the following information:

  • date, time and location of the crash;
  • licence plate numbers of the vehicles involved;
  • names and addresses of all parties involved; and
  • names and addresses of any witnesses.
Step 2 – Call the Insurance Commission on +61 8 9264 3333 to obtain a claim form

Claims must be made soon after the crash (restrictions apply under the Limitations Act 2005 if claims are not made promptly).

If your injuries are minor and you need medical bills paid, we can generally do this quickly. You may not be required to complete a claim form. We’ll need you to provide us with a copy of the paid bills to reimburse you. We can also give you a reference number so your treating providers can send accounts directly to us.

For other injuries, we will send you a Notice of Intention to Claim and Medical Authority form.

Step 3 – Complete and return the claim form

Send us your completed Notice of Intention to Claim and Medical Authority form, so we can assess your claim.

We will write to you or your lawyer acknowledging receipt of the documentation and provide you with a claim number.

We may ask you for additional information to support your claim, help us determine liability and assess your claim.

Once your claim is assessed, we will let you know if your claim has been accepted.

If you or someone you know has been potentially catastrophically injured in a crash you can notify the Insurance Commission.


You don’t need a lawyer to make a claim.

Most people submit claims without engaging a lawyer. Less than one per cent of claims are settled in court.

You have the right to appoint a lawyer (at your own cost) to assist you at any stage of your claim. Lawyers may seek a portion of your compensation to pay for their services. The Insurance Commission does not account for this when it makes payments to you for treatment and other expenses.

We encourage claimants and their lawyers to use settlement conferences to finalise claims as this minimises legal fees and avoids the stress and delays of court proceedings. Courts should only be used as a last resort