Mental stress claims cost the Insurance Commission $34.5 million in 2019

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Mental stress claims cost the Insurance Commission $34.5 million in 2019

11 October 2019

During Mental Health Week (6-12 October), the Insurance Commission has released statistics on public sector mental stress claims.

The State’s insurer, which provides workers’ compensation for almost 120,000 public sector employees in WA, received 454 new mental stress claims in 2019, up 6% since 2018 (427), at an estimated total cost of $34.5 million.

Its annual results show the estimated average cost of a new mental stress claim in 2019 was $76,000, a 27% increase since 2015, compared to $33,700 for physical injury claims. Mental stress claims constituted 22% of the cost of total workers’ compensation claims but represented only 10% of new claims received.

Psychological claims also have longer durations due to the complexities of the injury and of returning an individual to the work environment. To help claimants, the Insurance Commission funded 14,583 psychologist and psychiatrist appointments in 2019 among a range of services.

Public sector workers across Australia continue to lodge mental stress workers’ compensation claims at rates well above the private sector. In WA, more than half (56%) of mental stress claims are lodged with the Insurance Commission despite public sector employees only accounting for 10% of the state’s workforce.

Absence from work

In 2019, injured employees with mental stress claims across the public sector took an average of 123 days off work compared to 67 days for all other lost-time injury claims.

In total, the equivalent of 192 full-time employees were absent from work for the full 2019 year due to mental stress.

Workplace incidents

Pressure at work contributed to around a third (30%) of mental stress claims in 2019, costing over $8 million. Harassment and exposure to trauma each accounted for around a quarter (23%) and over $6 million in costs. A tenth of claims were linked to exposure to violence ($2.7m).

The contributory factors behind these claims are reflective of the many complex and challenging frontline services delivered to the community by public sector employees.

For additional data, please download the full media release.

Ways to look after your mental health and wellbeing

Where you live:

1. Invest time in relationships. Engage with people who you trust.

2. Eat well. Nutrition can make a difference to the way you feel.

3. Sleep well. Sleep helps to repair and restore the body and mind.

Where you learn and work:

4. Focus on strengths. Have positive thoughts.

5. Take time out. Rest provides space to recover from stress.

Where you play:

6. Do things with others. Spend time with family and friends.

7. Do something creative. Activities can positively impact your mental health.

8. Keep active. Being physically active can reduce stress.

Visit for more information.

For support call beyondblue on 1300 224 636 for 24/7 free counselling or Lifeline in a crisis situation on 13 11 14.

Page Last Updated 17 Oct 2019

Media contact

Gavin Hill-Smith
Communications Officer
+61 8 9264 3227