Find answers to common questions about the Insurance Commission of Western Australia, what we do and how we support Western Australians.
What is the Insurance Commission of Western Australia?
The Insurance Commission of Western Australia is a State Government agency that provides motor injury insurance for Western Australian motorists and manages self-insurance arrangements for State Government agencies. We help Western Australia protect against loss and recover from personal injury.
We also support research and initiatives that help the prevention of, and recovery from, injuries sustained on the road or at work.
What does the Insurance Commission of Western Australia do?
The Insurance Commission:
- provides motor injury insurance for Western Australian motorists
- supports people recovering from injuries caused by motor vehicle crashes
- manages self-insurance arrangements for State Government agencies
- helps government agencies identify and manage risk
- works with healthcare providers, government agencies and stakeholders to improve recovery outcomes and reduce harm across the community.
What is the Insurance Commission of Western Australia purpose?
Our purpose is simple: to help Western Australia protect against loss and recover from personal injury. This purpose guides everything we do, from supporting injured people through recovery to helping government agencies manage risk.
What is the Insurance Commission of Western Australia vision?
Our vision is that by 2030, we will lead the way in personal injury recovery and state self-insurance for Western Australia.
What are the Insurance Commission of Western Australia strategic priorities?
Our strategic plan, Leading the Way for WA, focuses on four priority areas:
- Best Recovery Outcomes - Supporting people injured in motor vehicle and workplace incidents to achieve the best possible recovery outcomes.
- Navigating Risk Together - Working with government agencies and stakeholders to identify risks, reduce harm and build resilience.
- Client Confidence - Providing services that are fair, transparent, easy to access and responsive to client needs.
- Our People Empowered - Investing in our people, systems and culture so we can continue delivering high-quality services for Western Australians.
Who does the Insurance Commission of Western Australia help?
We support:
- people injured in motor vehicle crashes
- Western Australian motorists
- State Government agencies and their employees
- healthcare providers and treatment professionals
- community and industry stakeholders who contribute to recovery, safety and risk management outcomes.
What is motor injury insurance?
Motor injury insurance provides protection for people who are injured in motor vehicle crashes in Western Australia. Depending on the circumstances of the crash and the person's eligibility, support may include access to treatment, care and other recovery-related assistance.
What should I do if I have been injured in a motor vehicle crash in Western Australia?
If you have been injured in a motor vehicle crash:
- Seek medical treatment if required.
- Gather information about the crash – drivers' names and contact details, registration numbers, any known injuries, location – and photos of the scene.
- Report the crash to police and the Insurance Commission of Western Australia on the online crash reporting facility.ou’ll be contacted by the Insurance Commission of Western Australia to explain your options and whether you are eligible to make a claim.
Our goal is to help people access support as early as possible to assist their recovery.
What is state self-insurance?
State self-insurance is an arrangement that helps State Government agencies manage insurance risks and claims. Agencies pay an insurance premium each year to protect against loss, asset damage or personal injuries. The Insurance Commission of Western Australia works with agencies across government to provide expertise, insurance services and support that helps protect public assets and services.
How does the Insurance Commission of Western Australia help government agencies manage risk?
We help agencies understand and manage risk by:
- analysing trends and claims data
- providing advice and insights
- supporting education and prevention initiatives
- sharing information that helps agencies make informed decisions and reduce future losses.
What values guide the Insurance Commission of Western Australia?
Three values guide how we work:
- Care - We take the time to understand people, listen carefully and treat everyone with respect.
- Courage - We act with integrity, have honest conversations and make informed decisions, even when situations are difficult.
- Collaboration - We work together across teams, agencies and stakeholder groups to achieve better outcomes for Western Australians.
Why are the Insurance Commission of Western Australia values important?
Our values help shape how we support clients, work with stakeholders and collaborate with each other. They guide the decisions we make every day and help us create better outcomes for the people and communities we serve.
How does the Insurance Commission of Western Australia support people through recovery?
We support recovery by:
- prioritising clients’ needs..
- helping them access appropriate healthcare
- working with healthcare providers and clinical expertsto support clients’ recovery
- providing clear information and guidance throughout the recovery journey
- recognising every person's circumstances are different and tailoring support to meets their individual needs.
How is the Insurance Commission of Western Australia funded?
The Insurance Commission of Western Australia operates insurance schemes and manages insurance-related services on behalf of the Western Australian Government. We are committed to maintaining financially sustainable and affordable insurance arrangements that continue to deliver value for the community.
How does the Insurance Commission of Western Australia work with the community?
We work with community organisations, healthcare providers, government agencies and other stakeholders to improve safety, reduce harm and support positive recovery outcomes across Western Australia.
Where can I learn more about the Insurance Commission of Western Australia?
You can learn more by visiting:
- Our Purpose and Priorities – Learn about our purpose, vision and strategic direction.
- Our People – Meet our Board and leadership team and learn about our team.
- Our Values – Discover the values that guide how we work.
- Our Community – Find out how we work with communities and stakeholders.
- Our Stories – Read our latest news, reports and publications.
How can I contact the Insurance Commission?
Visit our Contact Us page for current contact details, including phone numbers, email addresses and postal information.
If you need help with a claim or have questions about our services, our team can help direct you to the right information and support.
Page Last Updated 24 Jul 2026