Career Profiles

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At the Insurance Commission, you’ll work with a talented and diverse team. The Insurance Commission values innovative thinking and rewards its employees with flexibility and other benefits. Insurance Commission employees receive ongoing training and support to develop their skills and advance their career.

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Rachelle Wastle - Team Leader
Rachelle Wastle
Team Leader

After finishing high school, Rachelle worked part time and studied Commerce at university fulltime. After a change of heart about her career path, she sought fulltime employment and applied to become a Claims Trainee at ICWA. Rachelle summarises her career journey at ICWA below:

“I have worked at ICWA for the past six years and during my time I have been given wonderful opportunities to progress my career throughout the organisation. I started at ICWA as a Compulsory Third Party (CTP) Insurance Claims Officer and I have had the opportunity to gain experience in various roles including; Catastrophic Injuries Claims Officer, CTP Team Leader and more recently, Crash Investigations Section Manager. My exposure to different roles at ICWA has enabled me to develop strong working relationships with staff across different areas of the organisation.

ICWA offers a wide range of training and development opportunities which have assisted with my personal growth and career achievements. In 2013 I completed an online Certificate IV in Personal Injury Management and I have gained knowledge of Occupational Safety and Health being part of the Committee for the past two years. I am continually provided with guidance and support from the staff at ICWA to further advance my knowledge and achieve my career goals.

ICWA has a great working environment with access to flexible working arrangements, numerous leave options and generous employee health benefits. I would recommend anyone seeking employment in a customer service-focused role to apply at ICWA”.

Nicola Chan - Claims Officer CTP
Nicola Chan
Claims Officer CTP

Nicola has worked at ICWA for six years as a Claims Officer within the CTP Division. During this time she has had the opportunity to mentor new Claims Officers and act as a Team Leader.

Here’s what Nicola has to say about working at ICWA:

“Prior to joining ICWA, I had completed a Bachelor of Education and Asian Studies. I was interested in joining ICWA as I had an interest in insurance and was looking for a career change from teaching. I enjoy working at ICWA as my colleagues are wonderful, there is a positive environment and because of the flexible work arrangements that are offered. The flexibility at work has enabled me to complete my Masters of Commerce while working full time. It would have been impossible without my supportive employer and manager.”

Mandy Leask - Injury Services Coordinator
Mandy Leask
Injury Services Coordinator

Mandy commenced at ICWA in 2008 as an Injury Services Trainee within the RiskCover Division. After completing her traineeship in Workers’ Compensation, she was successful in securing an Injury Services Officer position where she moved onto managing more complex claims, running settlement conferences and building lasting client relationships.

Mandy has this to say about her experiences to date:

“Whilst I found the Injury Services Officer position very rewarding, with my degree in Social Work, I was keen for a role that involved direct people management. In 2011, an opportunity arose to apply for an Injury Services Coordinator position, which involves leading a team of officers who are responsible for managing claims. I was successful in obtaining this promotion and have enjoyed the experience immensely. I work with a team who are all extremely supportive of each other and I also feel very supported by my Line Manager.

I would recommend RiskCover to anyone who is looking for a rewarding career and wants to work with great people."

Caitlyn Ollerenshaw - Business Analyst
Caitlyn Ollerenshaw
Business Analyst

Caitlyn joined the Insurance Commission in May 2015 as a Business Analyst.  She brings with her a raft of experience and knowledge from her time at the Department of Transport where she was involved in data cleansing, user acceptance testing and various other analyst and project roles.

Caitlyn applied for the Business Analyst (Business Improvement) position for a new challenge after eight years at the Department of Transport and “Whilst it’s only early days, I have really enjoyed working with the people and look forward to what’s to come”.

Page Last Updated 15 Jan 2016