Accessibility

Insurance Commission of Western Australia
Businessman in wheelchair

The Insurance Commission strives to make its services and facilities accessible to all.

Expand/Close All
Man wearing telephone headset
Website Accessibility

The Insurance Commission website has been designed to meet the Government of Western Australia’s standard established for web accessibility: WCAG 2.0 Level AA.

We are committed to continually improving the accessibility and usability of our website for all users.

This website is produced by the Insurance Commission and designed to be as accessible to as many users as possible, including:

  • people with disabilities who may use assistive technologies;
  • those with slower internet connections;
  • rural and regional users; and
  • those with hand held devices and mobile phones.

The accessibility features available on this site include:

  • instructions for resizing text;
  • instructions for printing pages;
  • a list of software plug-ins users may require to view the content; and
  • information about compatibility between Microsoft Office 2007 and newer Microsoft Office releases.

Please note that documents provided on the website can also be provided in other formats. Please contact us to request alternate document and language formats.

Text Resizing

You can make the text larger or smaller on this site by using the 'Text Size' buttons that appear on the upper right area of each page.

Printing a Webpage

All pages on this website can be printed, using the 'Print' button that is located to the right of the 'Text Size' buttons on the upper right area of each page.

Plug-in Requirements

The following is a list of software that you may need to read the documents and files on this website:

  • PDF Documents
    • Adobe PDF Reader.
  • Flash Documents
    • Macromedia Flash Player.
  • Microsoft PowerPoint Presentations
    • Microsoft PowerPoint Viewer 2003 for Windows; or
    • OpenOffice for Linux, Mac OS X and Windows.
  • Microsoft Excel Documents
    • Microsoft Excel Viewer 2003 for Windows; or
    • OpenOffice for Linux, Mac OS X and Windows.
  • Microsoft Word Documents
    • Microsoft Word Viewer 2003 for Windows; or
    • OpenOffice for Linux, Mac OS X and Windows.

Exchanging files between previous releases of Microsoft Office and the 2007 Microsoft Office release.

Microsoft has added new file formats to Microsoft Office Word, Excel, and PowerPoint 2007. To help ensure that you can exchange documents between Microsoft Office releases, Microsoft has developed a Compatibility Pack for the Office Word, Office Excel, and Office PowerPoint 2007 File Formats.

Microsoft Office Compatibility Pack for Word, Excel, and PowerPoint 2007 file formats

Translation and Relay Services

If you require an interpreter, contact the Translating and Interpreting Service on 13 14 50 and ask for a connection to 1300 304 054.

If you require assistance as a result of a hearing or speech impairment, the National Relay Service can assist by telephone or online.

TTY/Voice
133 677
Speak and listen (SSR)
1300 555 727
Online
relayservice.com.au

Please contact us to make these requests.

open laptop
Alternative Formats

Our Commitment

The Insurance Commission can provide information to people with disability in a format that will enable them to access it as readily as others. This commitment is set out in our Disability Access and Inclusion Plan 2018-23.

People with a disability can sometimes experience difficulty in accessing public information. This may be due to hearing loss, deafness, impaired vision, blindness or disabilities that affect the ability to learn or think (e.g. intellectual disability or psychiatric illness). That is why the Insurance Commission can provide information in different formats.

The Insurance Commission can also provide information to people in a different language if this is required.

Accessibility

The Insurance Commission’s Communication and Style Guide provides guidance about the use of clear and concise language in a font and size that is easy to read.

The Insurance Commission’s website provides customers with
accessibility options and states that “documents provided on the website can also be provided in other formats.”

The most suitable format will depend on the communication needs of the individual.

For people with low vision or blindness, this could include:

  • Computer disk;
  • Audio recording (Compact Disc Audio CDA, DAISY and audio files including mp3 for websites);
  • Large print text (optimises readability by adjusting print size, contrast & simplifying format); or
  • Braille.

For people who are deaf or have hearing impairment, this could include:

  • Engaging a skilled sign language interpreter; or
  • Making (or receiving) phone calls through the National Relay Service   
    which allows the customer to communicate by phone, internet or teletypewriter via a relay officer.

For people with other disabilities, this could include:

  • Text and images produced in an easy-read or screen-reader format; or
  • Other formats as required.

Organisations That Provide Alternative Formats

Vision Australia

They produce alternate formats including audio, large print, braille, tactile diagrams (e.g. for maps), bold print graphics (for diagrams) and electronic text.  There is more information on their website on the “Alternative format production” page.

W -  http://www.visionaustralia.org/ Phone (08) 6246 4505

VisAbility

VisAbility can transcribe a range of items including computer files, printed books, or existing recordings (including analogue tapes) into Braille and/or audio formats on request.  They can also produce tactile maps and diagrams.

The VisAbility website has useful information on how to produce electronic documents for effective accessible format conversion

They also conduct workshops on how to create word documents that are accessible and that can easily be transformed into alternate formats for people who are blind or vision impaired.

W – https://www.visability.com.au/ Phone (08) 9311 8202

Access Plus WA Deaf (formerly WA Deaf Society)

Provide quality interpreting services for the deaf and hard of hearing that can be delivered both face-to-face and through video remote interpreting.

W - https://accessplus.org.au Phone (08) 9441 2677

National Relay Service

This is an Australian Government initiative providing an Australia wide phone service allowing people who are deaf, hard of hearing and or have a speech impairment to make and receive phone calls.

This includes relay call options that can be accessed through a range of devices including smartphones, tablets, computers and teletypewriter (TTY). Calls are relayed through a relay officer and are available to people who are deaf, have a hearing impairment and/or speech impairment and those who want to communicate with them.

Further information can be found under the Website Accessibility page on our website.

Requests for Alternative Formats

For further information and to arrange alternative formats when requested or documentation in other languages, please send an email to the public.relations@icwa.wa.gov.au

This mailbox is monitored by the Communications Team who will review the request, engage with you, and make arrangements for the alternative format to be produced.

Stack of bound documents
Freedom of Information

The Freedom of Information Act 1992 (the Act) gives members of the public the right to access documents held by the Insurance Commission and offers a means to ask for amendments to personal information which is inaccurate, incomplete, out-of-date or misleading.

We are committed to assisting people who choose to exercise their rights under the Act and have prepared a Freedom of Information Statement to provide you with help.

Forrest centre building
Getting to the Insurance Commission

Our building is conveniently located next to the bus stop for routes #24, #25, #27, #37, #103 and the green Central Area Transit (CAT) bus which travels between Leederville Station and Esplanade Busport via City West, West Perth and St Georges Terrace.

We are also located 10 minutes walking distance from the Esplanade Busport and train station and Perth train station.

There is a public car park facility accessible via Mounts Bay Road, which is open 6:30am to 10.00pm on weekdays.

View Map

Page Last Updated 18 May 2021