Accessibility

Our Commitment

The Insurance Commission can provide information to people with disability in a format that will enable them to access it as readily as others. This commitment is set out in our Disability Access and Inclusion Plan.

Insurance Commission can provide information in different formats or in a different language if required.

Accessibility

The Insurance Commission uses a Communication and Style Guide to consistently use of clear language in a font and size that is easy to read. Information on this website can also be provided in other formats. The most suitable format will depend on the communication needs of the individual.

For people with low vision or blindness, this could include:

• Computer disk;
• Audio recording (Compact Disc Audio CDA, DAISY and audio files including mp3 for websites);
• Large print text (optimises readability by adjusting print size, contrast & simplifying format); or
• Braille.

For people who are deaf or have hearing impairment, this could include:

• Engaging a skilled sign language interpreter; or
• Making (or receiving) phone calls through the National Relay Service   
  which allows the customer to communicate by phone, internet or teletypewriter via a relay officer.

For people with other disabilities, this could include:

• Text and images produced in an easy-read or screen-reader format; or
• Other formats as required.

Organisations That Provide Alternative Formats

Vision Australia

They produce alternate formats including audio, large print, braille, tactile diagrams (e.g. for maps), bold print graphics (for diagrams) and electronic text.  There is more information on their website on the “Alternative format production” page.

W -  http://www.visionaustralia.org/ Phone (08) 6246 4505

VisAbility

VisAbility can transcribe a range of items including computer files, printed books, or existing recordings (including analogue tapes) into Braille and/or audio formats on request.  They can also produce tactile maps and diagrams.

The VisAbility website has useful information on how to produce electronic documents for effective accessible format conversion

They also conduct workshops on how to create word documents that are accessible and that can easily be transformed into alternate formats for people who are blind or vision impaired.

W – https://www.visability.com.au/ Phone (08) 9311 8202

Access Plus WA Deaf (formerly WA Deaf Society)

Provide quality interpreting services for the deaf and hard of hearing that can be delivered both face-to-face and through video remote interpreting.

W - https://accessplus.org.au Phone (08) 9441 2677

National Relay Service

This is an Australian Government initiative providing an Australia wide phone service allowing people who are deaf, hard of hearing and or have a speech impairment to make and receive phone calls.

This includes relay call options that can be accessed through a range of devices including smartphones, tablets, computers and teletypewriter (TTY). Calls are relayed through a relay officer and are available to people who are deaf, have a hearing impairment and/or speech impairment and those who want to communicate with them.

Further information can be found under the Website Accessibility page on our website.

Requests for Alternative Formats

For further information and to arrange alternative formats when requested or documentation in other languages, please send an email to the public.relations@icwa.wa.gov.au

This mailbox is monitored by the Communications Team who will review the request, engage with you, and make arrangements for the alternative format to be produced.

The closest bus stop to our office is stop #10092 on St Georges Terrace. Bus numbers  #24, #27, #103, #935 stop there. Also, the green, purple and blue Central Area Transit (CAT) buses.

Once off the bus, walk through Florence Hummerston Park to reach Spring Street. This is a 2 minute walk.

We are located 15 minutes walking distance from the Esplanade Busport and train station, and 20 minutes from the Perth train station.

There is a public car park facility in the basement of our building (fee payable) accessible via Spring Street. The City of Perth car park at the Perth Convention Centre is less than 10 minutes walk away.

Our office is accessible to all visitors.

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