Motor Vehicle Damage

WHAT IS COVERED

We provide motor vehicle cover to WA Government agencies for loss or damage to registered vehicles belonging to, hired, leased or borrowed or in the care, custody or control of the agency for any cause or event (not otherwise excluded) happening anywhere in Australia.

If an agency employee uses their personal motor vehicle for the purposes of official business with the consent of the agency, cover is provided for loss, damage or liability.  Managing the claim and repairs of the vehicle should be arranged in consultation with the agency’s fleet manager or with us.

If damage is caused to another person's vehicle (third party) they should lodge a claim with their insurer.  We will liaise directly with the third party's insurer regarding payment for the damage caused. In all cases, the agency must not admit liability to a third party or their insurer.  Liability will be assessed by us and advice will be provided directly to the third party.

MAKE A CLAIM

If you are involved in a crash or a Government vehicle is stolen or damaged, contact the Fleet Manager/Coordinator at Fleetcare on 1300 655 170.

If you need to lodge a manual claim, please:

• Complete on online claim or a Motor Vehicle Claim Form and forward to us at gi.motorclaims@icwa.wa.gov.au.
• Attach a repair estimate from an authorised repairer.
• Attach any information or correspondence regarding any third party involved.

Please note, the agency should obtain a quote from a licenced repairer, and that the Insurance Commission will not recommend a repairer.

Claims for injury caused in a motor vehicle accident should be reported separately.

REPAIR QUOTES

Do not proceed with repairs prior to making your claim. The agency should obtain a repair estimate from a licenced repairer, for attaching to the claim.  We do not have preferred repairers and are unable to make recommendations.

CLAIM ASSESSMENT

We will confirm your agency has the appropriate cover and automatically appoint an Assessor (with the exception of glass claims). The damage will be assessed and repairs authorised within two days of receipt of the claim. In the event that a vehicle is assessed as a total loss, we will pay the higher termination value of the vehicle as confirmed by the fleet manager.  If the agency does not have a fleet manager, we will pay based on the current market value of the vehicle.