Motor Vehicle Claims

We provide motor vehicle cover to WA Government agencies for loss or damage to registered vehicles belonging to, hired, leased or borrowed or in the care, custody or control of the agency for any cause or event (not otherwise excluded) happening anywhere in Australia.

In the first instance contact your agency's Fleet Manager/Coordinator at Fleetcare on 1300 655 170.

Yes.

The agency should obtain a repair estimate from a licenced repairer.

No.  We do not have preferred repairers and are unable to make recommendations.

No.  You must lodge a Motor Vehicle Claim Form with us first and the vehicle will be assessed and authorised by one of our nominated vehicle assessors.

If an agency employee uses their personal motor vehicle for the purposes of official business with the consent of the agency, cover is provided for loss, damage or liability.  Managing the claim and repairs of the vehicle should be arranged in consultation with the agency’s fleet manager or with us.

If damage is caused to another person's vehicle (third party) they should lodge a claim with their insurer.  We will liaise directly with the third party's insurer regarding payment for the damage caused.

No. The agency must not admit liability to a third party.  Liability will be assessed by us and advice will be provided directly to the third party.

1. Complete on online claim or a Motor Vehicle Claim Form.
2. Attach a repair estimate from an authorised repairer.
3. Attach any information or correspondence regarding any third party involved.

We will confirm your agency has the appropriate cover and automatically appoint an Assessor (with the exception of glass claims). The damage will be assessed and repairs authorised within two days of receipt of the claim.

In the event that a vehicle is assessed as a total loss, we will pay the higher termination value of the vehicle as confirmed by the fleet manager.  If the agency does not have a fleet manager, we will pay based on the current market value of the vehicle.