Property and Business Interruption Claims

We provide motor vehicle cover to WA Government agencies for physical loss or damage to property owned by an agency or property in the care, custody and control of an agency.

Cover is also provided for loss of, or damage to property (excluding money or jewellery) belonging to an employee or volunteer of the agency used in connection with the business of the agency and which is not otherwise insured.

Apart from property in transit claims there is no timeframe to lodge a new property claim.  However, you are encouraged to lodge a claim form as soon as possible from the date of the incident.

In most cases proof of purchase is a requirement to verify the lost/damaged item.

This is dependent on the individual agency’s cover. Some agencies choose to have an excess, but most don’t, check your cover document or contact us.

Claims for personal property do not have an excess applied.

1. Complete an online claim or a Property Claim Form.
2. Attach a quote for repairs and/or replacement.
3. Attach any supporting documentations such as invoices or receipts.
4. If applicable, attach an asset or resource listing.
5. The form must be signed by an authorised person at the agency.

We will confirm your agency has the appropriate cover and may request further information.  If we have all information to hand we will notify the agency and process the claim.

A loss adjuster may be appointed to assess the claim if it is in excess of $10,000, a complex or catastrophic claim or the details of the claim are not clear.