In 1996, Karen commenced as a Public Sector Trainee in the Government Insurance division.
After completing her traineeship, Karen secured a Claims Assistant position within the workers’ compensation section. Over time, she moved onto managing more complex claims, running settlement conferences and building lasting client relationships.
Today, Karen is the Workers’ Compensation Section Manager overseeing the claims service to all WA Government agencies in the RiskCover Fund. The section is made up of 60 people that administers a portfolio of around 4,000 claims.
Karen describes her experience to date:
"At the time when I joined the Insurance Commission I was 19, I didn’t really have a career plan, minimal work experience and no idea about insurance or workers’ compensation.
"The Insurance Commission has provided interesting work with the right people and programs to allow me to learn and develop. I have always felt supported and encouraged to achieve the best outcomes possible and to take on new challenges, not only by my direct line managers but by my colleagues and team mates.
"The Insurance Commission has a wealth of people to learn from and opportunities for those willing to put up their hand and put in the work."
Page Last Updated 30 Oct 2019