Complex Claims Officer

The Insurance Commission’s commitment to a high performance corporate culture and continuous improvement is creating new opportunities for talented people to improve service delivery.

The Organisation

The Insurance Commission of Western Australia is a State owned Government Trading Enterprise that provides Motor Injury Insurance to Western Australian motorists and manages the self-insurance arrangements of the Western Australian Government known as the RiskCover Fund.

Generating $1 billion in annual revenue and earnings and with total assets of approximately $5.2 billion under investment, the Insurance Commission is a substantial self–funded statutory authority.

Benefits of working with us include flexible working arrangements to help meet personal life commitments, career development opportunities and a Perth CBD location close to transport hubs.

The Role

Occupants of these positions will manage a portfolio of complex common law motor vehicle personal injury claims with a focus on timely and equitable resolution of these claims.  

Key responsibilities include:

• Develop and implement strategies to bring these complex claims to conclusion.
• Manage the settlement process for complex claims in an informal or pre-trial conference setting.

The Person

The Insurance Commission seeks people who align with our values.

The successful applicant will have the capability to:

• deliver customer service through building and utilising relationships to influence outcomes;
• work collaboratively in a team;
• communicate effectively both verbally and in writing with a range of stakeholders;
• develop and implement effective strategies in the management and negotiation of complex high value common law personal injury claims to achieve desired outcomes; and
• think flexibly with a desire for service delivery innovation.  

Training, coaching and mentoring will be provided.  

Workplace Diversity

The Insurance Commission aims to have a workforce that reflects the diversity of our customers and encourages applications from women, young people, Indigenous Australians, people from culturally and linguistic diverse backgrounds and people with disabilities.

Appointment Information

Any offer of employment is conditional upon the applicant providing a satisfactory National Police Clearance and Traffic Infringements Certificate which are no more than six months old.

In addition to the immediately available positions, appointments may be made from this process within a twelve month period to similar positions that may be permanent or contract, including contract appointments with the possibility of extension or subsequent permanency.

Please note that we may elect to engage an external recruitment firm to source additional candidates at any stage of this recruitment and selection process.

Application Requirements

To be considered, applicants are encouraged to provide a resume together with a two page response outlining the skills and experience they would bring to the role.

General Enquiries

David Smith, Claims Services Manager on (08) 9264 3237.