Support for participants

Your Catastrophic Injuries Support journey

Each CIS Scheme participant’s situation, injury and support journey is different. This means that each participant’s treatment, care and support needs are also unique.

First, the Care Services Coordinator will work with you and your guardian to understand your accident-related needs and develop a Client Plan that outlines your individual goals and needs.

Then, treatment, care or support service providers will be engaged to meet your needs and support you in achieving your goals. The Care Services Coordinator will work with you, your family, and your treating team to ensure appropriate services are provided with your consent in order to support your individual goals.

The Care Services Coordinators' aim is to support each participant to increase independence, maximise participation in the community and assist managing their injury.

Your contact at the Insurance Commission of WA

When you are accepted as an interim CISS participant, you will be assigned a Care Services Coordinator who will initially be your main contact for the CIS Scheme, and a Catastrophic Claims Officer.

Your Care Services Coordinator will work closely with you and your family or guardian to assess your current and future treatment, care and support needs and to help you to access services in your community.

Subject to your needs, they will:

• keep in contact with you and your treating team to discuss our services and the support we provide
• work with you and your treatment, care and support providers to develop a responsive Client Plan that meets your goals
• enable access to injury-related treatment, care and support services (such as rehabilitation or attendant care)
• monitor your progress and needs and help you to review your Client Plan

You will be provided with contact details for your Care Services Coordinator and Catastrophic Claims Officer so that you can talk to them when you want to discuss your treatment, care and support needs.

As you progress with your support journey you may work with different Care Services Coordinators who will be best suited to assist you depending on where you are in your journey.

If you are unsure of who to contact, you can always reach out to us on 08 9264 3580 or mvcisupport@icwa.wa.gov.au and someone from our team will be able to assist you.