Step 2: Authorise and submit claim

The Manager Corporate Services/Principal’s delegate opens the email sent to the Schools Online mailbox. Example of this email is in Step 1.

Below is the screen presented when the link in the email is selected:

They can make changes to the input information, and complete the mandatory fields (*):

Please note, if the ‘Location / Cost Centre / Risk Centre’ field is to be completed, select the school the claim relates to.

When  all fields are completed, select ‘Submit’ to send the claim form to Insurance Commission for processing.  A new Claim Number is generated and displays (shown here) and this number now replaces the Receipt Number.

On selection of ‘Submit’ the following two emails are sent:

1. To the employee who created the claim form providing the official Claim Number, which is to be used in all correspondence with ICWA.  The temporary Receipt Number is no longer used.  See example email below:
   
   

2. To the Schools Online email address providing the official Claim Number, which is to be used in all correspondence with ICWA.  The temporary Receipt Number is no longer used.  See example email below:
   
   

Claim form changes and claim enquiries

Once the ‘Submit’ button is selected, eClaims can no longer be used to make changes or enquire about the claim.

Please direct all requests and enquiries to your Claims Officer:

Reception: (08) 9264 3333

Motor claims - gi.motorclaims@icwa.wa.gov.au

Property claims - gi.propertyclaims@icwa.wa.gov.au