To lodge a workers' compensation claim check with your agency representative whether you have the facility to lodge your claim through our online system (eClaims).
Alternatively complete a Workers’ Compensation Claim Form as soon as possible after the accident or injury has occurred. Submit the form to the appropriate person at your agency, along with a First Certificate of Capacity completed and signed by a medical practitioner.
The agency then completes an Employer's Report Form and the employer details on the Workers' Compensation Claim Form. Both forms should be submitted to us by the agency, within three days of receipt from the injured worker. Certificates of Capacity, accounts and witness statements (where applicable) should also be included.
We will assess and make a decision on liability under the Workers' Compensation and Injury Management Act 1981 and notify the employee and employer of the decision within 17 days of the employee lodging their claim.
If you have an accepted claim and experience a return of symptoms that cause incapacity and/or require additional treatment after a period of recovery from the original injury, you should:
- report the recurrence immediately to your agency representative;
- provide a current Certificate of Capacity from a medical practitioner; and
- complete a Recurrence of Injury Form and submit it to your employer.
The agency then completes an Employer's Report Form and the employer details on the Recurrence of Injury Form. Both forms should be submitted to us by the agency, within three days of receipt from the injured worker. Certificates of Capacity, accounts and witness statements (where applicable) should also be included.
We will review the claim and information provided to determine liability.
The vast majority of workers’ compensation claims progress to the satisfaction of all parties involved, including the injured worker, however, you may disagree with a claims decision made by us. When this occurs you are entitled to seek resolution through the following three stage dispute resolution process.
Discuss the matter with your employer who may be able to resolve it immediately or take up the matter with us on your behalf.
Contact the claims officer assigned to your claim, who may be able to resolve the matter directly or refer it to our internal dispute resolution process for review. We will endeavour to respond to disputes within three working days of lodgement
We may request further information (e.g. new medical or factual evidence) to review the dispute. In this case we will endeavour to respond within 10 days of receipt of the additional information.
You may refer the matter to the WorkCover WA’s Workers' Compensation Conciliation Service. Conciliation may occur where:
- the party is not prepared or able to provide additional information for reconsideration; and
- further information submitted has been reviewed; however, subsequent discussion has failed to resolve the dispute.
If you are legally represented, we will provide the representative with copies of any correspondence that is sent to you.