Service Provider Workshops a Success

9 July 2018

The Insurance Commission invited over 300 service providers to its two Motor Vehicle Catastrophic Injuries Support (CIS) scheme workshops in June.  The purpose of the workshops was to update service providers on scheme performance and to seek feedback on opportunities for improvement.

The workshops were held in partnership with National Disability Services WA, who was a key advocate for introduction of the CIS scheme.

The workshops were held around the two-year anniversary of the scheme which commenced on 1 July 2016. The scheme ensures that all people catastrophically injured in crashes can access lifetime care and support.

Overall, feedback from service providers was positive and they appreciated the opportunity to engage face-to-face with Insurance Commission staff to ensure quality outcomes are maintained for its clients.  

Providers identified some opportunities for improvement in the areas of billing and administration which the Insurance Commission has addressed.

These workshops continue the engagement program with the health and disability community, initiated during consultation to introduce the CIS scheme.

Further opportunities to engage with service providers to the CIS scheme will be identified as part of a broader initiative of the Insurance Commission to be more customer focused.

We would like to thank all service providers again for their attendance and their contribution to the successful workshops.