Payments

Insurance Commission of Western Australia
Staff and information technology systems

Faster, Paper-free Payments

The fastest way for medical professionals to get paid is by using their HICAPS Terminal or HICAPS Digital Claims. Using this technology, providers are usually paid within two business days and have access real-time approval.

How does it work?

Claimants are issued with a Digital Claiming Card by SMS, which displays their unique treatment number. They can use this card to pay for their treatment by:

  • Tap & Go on the HICAPS terminal, if they have an iPhone and have saved their Digital Card to their Wallet;
  • Showing the receptionist their treatment number, saved in their Wallet (Android) or from an SMS (if the claimant does not have a smart phone).
  • The receptionist can enter the treatment number either in the HICAPS terminal or digital claims.

That’s it. No invoice required.

More information

Providers can also use the HICAPS quote facility on either the Terminal or Digital Claims to check if a service is pre-approved in the same way as they do now with a patient’s health fund card number. Transactions using HICAPS can be made on the day of service or up to four days later.

For further information, see our Fact sheet – Automated Payments, Item Codes List and HICAPS Automated Payments Reference Guide

The HICAPS website has ‘how to’ guides.

Pre-approved treatments may include physiotherapy, general practitioner, medical specialist, chiropractor, psychologists, occupational therapists, speech pathologists and osteopathic treatments.

Out-of-Pocket Costs for Claimants (Reimbursement)

If you have paid for your treatment yourself, reasonable costs may be reimbursed to you, for any approved treatments.
Upload your receipts at this link for reimbursement: https://www.icwa.wa.gov.au/reimbursements

Invoices (via Email or Post)

We pay most invoices within 14 days from invoice receipt date, for approved services.

Click on the link below for more details on how to invoice the Insurance Commission.

Invoices
Invoicing the Insurance Commission

Please ensure invoices include the following details.

Payee Details

  • Company/Practice name.
  • Payee billing address.
  • ABN.
  • Invoice Number.
  • BSB, Account Number and Account Name.
  • Email address – remittance advice will be sent via email (non-HICAPS payments).

Client/Patient Details

  • First and last name.
  • Claim number (if known).
    • Government Insurance - 2 characters / 4 to 5 digits e.g. XX/01234
    • Motor Injury Insurance - 6 digits e.g. 123456

Service Details

  • Name of health professional/service provider.
  • Multiple providers on an invoice should be identified and list each service clearly per provider.
  • Date.
  • Time if more than one service was provided on the same day.
  • Item Code.
  • Description.
  • Duration.
  • Service location (if different to the practice/clinic address).
  • Fee for each service.
  • Total cost.
  • Services subject to GST must be submitted on a GST compliant invoice.

Invoices should be submitted to invoices@icwa.wa.gov.au

  • Attachments must be PDF format;
  • Attachments must be Invoices ONLY - no reports/correspondence/statements.
  • Each claimant requires a separate invoice;
  • Each invoice is to be a separate attachment;
  • You can attach multiple invoices as separate attachments to one email; and
  • Do not add content to the email, as it is a no reply mailbox.

The Insurance Commission does not pay handling, administration or report typing fees.

Post

Insurance Commission of Western Australia
GPO Box L920
PERTH Western Australia 6845

Page Last Updated 21 Sep 2023