Insurance Commission of Western Australia
Staff and information technology systems

Payment arrangements

We pay invoices within 20 days from invoice receipt date (where liability has been determined). 

Liability for a motor injury insurance claim is generally determined with in 25 days.

Reimbursements and settlements are paid directly to claimants immediately following invoice certification.

Please ensure your invoice meets the minimum requirements before submitting it for payment. How to invoice us explains minimum requirements for invoices.

How to invoice us

When invoicing for services provided to a claimant of the Insurance Commission, it's important providers supply the following information to us to ensure prompt and accurate payment. 

Payee details

  • Company/Practice Name.
  • Payee billing address.
  • Payee practice/clinic address - if different to your billing address.
  • ABN.
  • BSB, Account Number and Account Name.
  • Email address – remittance Advice will be sent via email.

Client/Patient details

  • First name and last name.
  • Patient's Insurance Commission claim number (if known).
    • Government Insurance (RiskCover) - 2 digits / 5 digits e.g. 14/01234
    • CTP - 6 digits e.g. 123456

Service details

  • Name of health professional /service provider.
  • Multiple providers on the one invoice must be clearly identified and each service listed clearly under each health professional/service provider.
  • Date of service.
  • Time of service if more than one service was provided on the same day.
  • Service Item Code.
  • Service description.
  • Duration of each service.
  • Itemised fee for each service.
  • Service location - if different to the practice/clinic address.
  • Total charge for invoiced items.
  • Services which are subject to GST must be submitted on a GST compliant invoice.

Submitting your invoice

Please send your invoice to


  • Email address:
  • Attachments must be PDF format;
  • Attachments must be Invoices ONLY - no reports or correspondence.
  • The Tax Invoice must provide the Insurance Commission's Claim reference, your Tax Invoice reference and the Patient/Claimant name;
  • Each claimant requires a separate invoice, as claims are managed by independent claims officers;
  • Each invoice is to be a separate attachment;
  • You can attach multiple invoices as separate attachments to one email;
  • Do not send previously submitted invoices;
  • Do not add content to the email as the email is discarded, similar to an envelope; 
  • Do not password protect PDF attachments; and
  • Do not send Statements.

Rates and fees

The Insurance Commission aligns with the WorkCover WA or the Australian Medical Association rates for medical and allied health services.

The Insurance Commission does not pay handling fees, administration fees or report typing fees.


Motor Injury Insurance and Catastrophic Injuries Support Scheme

Insurance Commission of Western Australia
GPO Box L920
PERTH Western Australia 6845

Government Insurance (RiskCover)

Insurance Commission of Western Australia
GPO Box K837
PERTH Western Australia 6845

Page Last Updated 03 Mar 2020