Service Providers

A service provider is an individual or organisation delivering support or service to a CIS Scheme participant.

Each person’s needs are different, depending on their injury and circumstances. To meet those needs, we work collaboratively with a number of different service providers, such as:

• allied health professionals and other rehabilitation service providers
• attendant care providers
• home and vehicle modification providers
• vocational rehabilitation consultants

Service providers play a key role in the delivery of the CIS Scheme, providing services that will ensure participants receive necessary and reasonable treatment, care and support.

To maximise health outcomes for participants we expect providers to:

• Work collaboratively with us, as well as other service providers and the participant and their family/guardians
• Provide high quality, evidence-based, outcome-focused services
• Empower the participant by facilitating their independence and participation in the community
• Make recommendations that are necessary and reasonable.

Service providers should follow the principles in the Clinical Framework for the Delivery of Health Services when delivering services to participants.

More information about how the CIS Scheme and Service Providers collaborate can be found  here. 

Services must be pre-approved by the CIS Scheme before a provider can deliver them. The pre-approval comes in the form of a Provider Plan which is issued to the provider confirming:

• The participant’s details.
• Approved services.
• The duration of service provision.

If you are interested in working with our participants, please reach out to our CIS Scheme Administrator via email at mvcisupport@icwa.wa.gov.au for further details.

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