Step 3 of 3: Claim is authorised and submitted to the Insurance Commission

An authorised District Office employee opens the email sent to the group mailbox. An example of this email is in Step 2.

On selection of the claim form link in the email, they can make changes to the input information, and complete the mandatory fields (*):

Please note, if the ‘Location / Cost Centre / Risk Centre’ field is to be completed, select the appropriate Region name that the District Office belongs to.  For a complete list please refer to the 'Department of Communities District Office List’ section below.

When no further changes are required and all fields are completed, the ‘Submit’ button is selected to send the claim form to ICWA for processing.  A new Claim Number is generated and displays. This claim number now replaces the receipt number.

On selection of ‘Submit’ the following two emails are sent:

1. To the employee who created the claim form providing the official Claim Number, which is to be used in all correspondence with ICWA.  The temporary Receipt Number is no longer used.  See example email below.

Email example: Employee – Claim form submitted (Claim Number)

2. To the District Office group email address providing the official Claim Number, which is to be used in all correspondence with ICWA.  The temporary Receipt Number is no longer used.  See example email below.

Email example: District Office – Claim form submitted (Claim Number)

Claim form changes and claim enquiries

Once the ‘Submit’ button is selected, Department of Communities can no longer use eClaims to make changes or enquire about the claim.

Please direct all requests and enquiries to your ICWA Claims Officer:

Reception: (08) 9264 3333

Motor claims - gi.motorclaims@icwa.wa.gov.au

Property claims - gi.propertyclaims@icwa.wa.gov.au