How to claim
If you’d like to put in a claim to have treatment paid while you recover from your motor injuries, follow these three simple steps:
- Collate all the details of the crash you have available, including:
- any photos and dash cam footage
- any details of your injury
- any details of other people involved.
- Visit crashreport.com.au and select either:
- Report a crash/make an injury claim (if you were a driver)
- Notify injuries (if you were a passenger, pedestrian or cyclist).
- Fill out the online form and provide the details of the crash. You cannot save it and then resume filling it out later, so please include as many details as possible.
Your claim will then be assessed by our claims team. They will send you:
- An email or SMS confirming they have received your claim
- A unique treatment number
- A link to download a digital claiming card, which enables treatments to be paid by us via your smart phone.
- Information about what treatment we can pay for while your claim is being assessed. This is to ensure you can get early treatment to help you recover as quickly as possible.
Find out how to use your treatment number or digital claiming card for payments at medical and allied health appointments.
If you have already paid for treatment before submitting your claim, you can also seek a reimbursement.
Things to note
When dealing with the Insurance Commission you are required to:
- provide honest and factual information (or you might be breaking the law) - penalties and fraud information;
- complete and return required forms; and
- attend medical examinations and any settlement conferences as required.
Your claim can be finalised at your request or once we receive a medical report confirming the nature of your injuries and your recovery.
When finalising your claim you may need to reimburse Medicare for any benefits it paid for your crash related injuries. To learn more about your Medicare repayment responsibilities, click here.