Disability Access and Inclusion Plan 2018-23

News Articles

Disability Access and Inclusion Plan 2018-23

23 January 2019

The Insurance Commission of Western Australia is committed to increasing awareness of access and inclusion issues, and improving our services to the community.

Our Disability Access and Inclusion Plan 2018-23 provides the framework and practical strategies to improve access and inclusion for people with disability who engage with our organisation and its services.

The Plan has a focus on enhancing our service delivery to people with disability – better customer service is a recommendation of the State Government’s Service Priority Review. To help us deliver this, we refreshed our corporate culture in 2018 by placing greater focus on our customers’ needs and stakeholder engagement.

The strategies outlined in the Plan complement our core function of managing insurance claims from people injured in motor vehicle crashes and at work. People injured in these circumstances often require support for access and inclusion, so the Plan details initiatives that assist that cohort engage with the organisation, as well as other stakeholders.

View the Plan

The Plan can be viewed in either PDF or text-only Word format:

PDF, 1315.19 KB

Word DOCX, 125.02 KB

The Plan is also available in alternative formats upon request, including standard and large print, audio format on CD, and by email. Please contact:




(08) 9264 3491 (Mon-Fri, 9am-5pm)


(08) 9264 3690

National Relay Service:

TTY/Voice: 133 677

Speak and listen (SSR): 1300 555 727

Online: relayservice.com.au

Postal Address:

Employee Development Manager

GPO Box U1908


Providing feedback

The Insurance Commission welcomes feedback on the Plan and experiences of the accessibility of our facilities, services and information.

To provide feedback, please email daip@icwa.wa.gov.au or contact the Employee Development Manager on (08) 9264 3491 (Mon-Fri, 9am-5pm).

Getting to us

We are located at:

Level 13, Forrest Centre

221 St George’s Terrace

Perth 6000

Facilities at the Forrest Centre include:

  • A number of disabled parking bays are available in the car park located underneath the Forrest Centre. The car park entrance can be accessed from Mounts Bay Road.
  • Australian Standard accessible toilet facilities are available on the ground floor, and also on the 13th floor, near our reception area.
Page Last Updated 11 Mar 2019

Media contact

Gavin Hill-Smith
Communications Officer
+61 8 9264 3227