Step 2: Authorise and submit claim form

An authorised District Office employee opens the email from the group mailbox. To see an example of this email, refer back to Step 1.

On selection of the claim form link in the email, they will be taken to the relevant eClaims screens. There, they can make changes to the input information, and complete the mandatory fields (*).

Please note, if the ‘Location / Cost Centre / Risk Centre’ field is to be completed, select the appropriate Region name that the District Office belongs to.  For a complete list please refer to the 'DoC District Office and Region List’ section below.

When no further changes are required and all fields are completed, select the ‘Submit’ button to send the claim form to ICWA for processing.  A new Claim Number is generated and displays.  This claim number now replaces the temporary receipt number.

On selection of ‘Submit’ the following two emails are sent:

1. To the employee who created the claim form providing the official Claim Number. This number should be used in all correspondence with ICWA.  The temporary Receipt Number is no longer used. Example of this email:

Email example: Employee – Claim form submitted (Claim Number)

2. To the District Office group email address providing the official Claim Number. This number should be used in all correspondence with ICWA.  The temporary Receipt Number is no longer used.  Example of this email:

Email example: District Office – Claim form submitted (Claim Number)

Claim form changes and claim enquiries

Once the ‘Submit’ button is selected, Department of Communities can no longer use eClaims to make changes or enquire about the claim.

Please direct all requests and enquiries to your ICWA Claims Officer or:

Reception: (08) 9264 3333

Motor claims - gi.motorclaims@icwa.wa.gov.au

Property claims - gi.propertyclaims@icwa.wa.gov.au