How to claim

If you’d like to seek financial support while you recover from your motor injuries, follow these three simple steps:

  1. Collate all the details of the crash you have available, including:
    1. the time and date of the crash
    2. what happened
    3. the name and address of the driver/s, anyone injured and any witnesses
    4. any photos and dash cam footage
    5. any details of your injury.
  2. Visit crashreport.com.au and report the crash.
  3. Fill out the online form and provide details of the crash.
    1. Allow about 40 minutes.
    2. It is easier using a laptop.
    3. You cannot save a partially completed form and then resume later. It needs to be completed and submitted in one go.
    4. Try to include as many details as possible, as this will help us assess your eligibility for support quicker.
    5. Don't worry if you can't remember everything.
    6. Submit the form.

We will them assess the information you have submitted and determine what assistance we can provide. We will send you:

  • An email or SMS confirming we have received your crash report
  • A unique treatment number
  • A link to download a digital claiming card, which enables treatments to be paid by us via your smart phone.
  • Information about what treatment we can pay for. This is to ensure you can get early treatment to help you recover as quickly as possible.

Find out how to use your treatment number or digital claiming card for payments at medical and allied health appointments.

If you have already paid for treatment before submitting your crash report, you can also seek a reimbursement.

Injury notification for other injured people

If you were injured in a crash and the driver has already reported it, you also need to notify us to seek support for treatment.

If a child is injured, their parent or guardian needs to notify us to seek support for them.

Simply fill out the online injury notification form and we'll contact you about how we can help.

Things to note

Cars in heavy traffic.

When dealing with the Insurance Commission you are required to:

  • provide honest and factual information (or you might be breaking the law) - penalties and fraud information;
  • complete and return required forms; and
  • attend medical examinations and any settlement conferences as required.

Your claim can be finalised at your request or once we receive a medical report confirming the nature of your injuries and your recovery.

When finalising your claim you may need to reimburse Medicare for any benefits it paid for your crash related injuries. To learn more about your Medicare repayment responsibilities, click here.